36.3-2.3 Framing Series, Set 2 of 3 (Thinkers of Our Age): Essay 3
Related: Introduction to the Foundation Series · Introduction to the Load-Bearing Series · Introduction to the Framing Series · Framing Series, Set 1 (Parables) · Framing Series, Set 2 (Thinkers) · Essay 1 (Thinkers, Frankl) · Essay 2 (Thinkers, Hahn)
Welcome
Temple Grandin has helped me see something I miss more often than I would like. Behavior often reflects design.
When something breaks down, our instinct is usually to correct the individual involved. Dr. Grandin invites a different first question. Instead of asking who failed, we might ask what in the system produced the outcome. That does not remove responsibility. It sharpens it.
That shift sounds simple, yet it carries real consequences. Systems shape conduct long before anyone delivers instructions, and people still make choices within them. The environments we build quietly teach people how to move, how to respond, and sometimes how to struggle. Grandin’s work shows that empathy can be expressed through structure, redesign, and careful attention to details others overlook.
Why I Chose Temple Grandin
Temple Grandin is an animal scientist, a professor, and one of the most widely recognized autistic public thinkers to explain from the inside how a different form of perception can become a strength. She has often described herself as a visual thinker, someone who thinks in pictures rather than abstractions first. That matters because her work did not begin with grand theory. It began with the stubborn fact that she could see what others missed.
When I first began reflecting on her, I did not start with livestock facility design. I started with the deeper question underneath it. What happens when a person sees fear where others see routine? What happens when someone notices confusion in the environment while everyone else blames the creature moving through it? These questions reach far beyond animals. They reach into families, workplaces, schools, neighborhoods, and democracies.
I have always believed in treating animals ethically and humanely. I am not a hunter, though I do not struggle with those who hunt responsibly, fish, ranch, or farm, especially when those practices are tied to land, provision, discipline, and respect for creation. My concern has never centered on pretending the world does not involve consumption. It has centered on how living beings are actually treated along the way.
That is one reason Grandin’s work reaches me. She did not eliminate slaughter. She redesigned the path to it. Through facility design, restraint systems, curved chutes, solid walls, and careful attention to what frightened animals, she showed that the process could be made less chaotic, less cruel, and more humane. She stepped into a system she could not fully overturn and still changed it in a meaningful direction. In that way, she reminds me of the starfish thrower. She did not control everything. She saw what others could not see, and she changed it.
I chose her because her work lands directly in my own life. It lands in leadership, where too many people are blamed for outcomes shaped by the system around them. It lands in fatherhood, where children think differently and should not be flattened into one pattern. And it lands in citizenship, where I keep asking whether we still know how to hear difference without treating it as threat.
The Question That Refuses to Leave
There is a question that has become more important to me the older I get.
Where do I blame people for what the system produces?
It is easy to judge ourselves by intention and others by action. It is easy to say, I meant well, while saying, they should have performed better. It is easy to place responsibility outside ourselves when the result disappoints us.
Sometimes effort falls short. Sometimes it is timing. Sometimes it is poor follow through. But often the fuller truth is less comfortable. The structure itself helped create the outcome. Expectations were unclear. Support was thin. The process was confusing. The environment taught the wrong lesson before anyone ever opened a mouth.
Grandin’s question presses hard because it disrupts blame. If animals repeatedly panic in the same facility, perhaps the problem is not the animals. If employees repeatedly fail in the same way, perhaps the problem is not laziness. If children repeatedly shut down in the same moments, perhaps the issue is not defiance alone.
Perhaps the design is wrong.
The Life and the Pressure
Temple Grandin was born in 1947 in Boston, Massachusetts, and raised in a time when autism was poorly understood and often handled poorly. Many children who processed the world differently were dismissed, misunderstood, or pushed toward institutional care. Grandin had people in her life who insisted she should be educated, challenged, and given room to develop. That insistence mattered.
Her sensory world was intense. Noise, touch, and environmental overload could hit her hard. As a young person, she built what became known as the squeeze machine, inspired by the pressure devices used to hold livestock still during procedures such as vaccinations and branding. The machine gave her controlled pressure that helped calm her nervous system. Today, you can see a similar idea in weighted blankets and other forms of deep pressure, though she was working this out long before those became common. That detail matters because it reveals something central to her life. She did not study fear from a distance. She knew what overwhelm felt like in her own body.
That difference in perception became an advantage. The same visual clutter, abrupt motion, dangling objects, shadows, and noise that could overwhelm her also unsettled animals. What others treated as minor details could be the very things producing panic. Grandin kept noticing what others overlooked, or had never learned to see in the first place.
Difference became observation. Observation became design. Design became reform.
The Conviction That Endured
Grandin’s conviction can be stated plainly. Environment shapes behavior.
When fear enters a system, behavior changes. Movement tightens. Reactions speed up. Confusion spreads. Remove the unnecessary fear, and many problems soften before anyone has to correct them. Grandin applied this insight to livestock handling by designing curved pathways, solid sided chutes, and calmer transitions that reduced the visual distractions and sudden stressors animals encountered.
The principle extends well beyond agriculture. A classroom can either calm or confuse a student. A workplace can either support good decisions or quietly multiply avoidable mistakes. A family can either create a sense of steadiness or teach people to brace themselves. Systems are rarely neutral for long. They shape habits, expectations, and even tone.
I keep coming back to three anchors here: clarity, design, and respect. Clarity reduces fear. Design influences response. Respect asks whether the environment we have created gives others a fair opportunity to succeed.
Where This Confronts My Own Story
I have spent much of my life noticing systems, even before I had the language to describe what I was seeing. One of those systems is our democracy. Because I have spent so much time overseas, I often feel I have seen our country from two distances at once, from within and from afar. What has struck me repeatedly is how sensitive we have become to opposing views, and how quickly we experience them as impositions. Democracy, at its best, requires disagreement, compromise, growth, and the willingness to build something better together than any one person or faction could build alone. Yet I see again and again how difference is treated not as an invitation to think more carefully, but as something to dismiss quickly, and often without reflection.
I see this in politics, certainly, but also in business, neighborhoods, families, and friendships. We gather around those who reinforce our instincts, our habits, our assumptions, and our conclusions. That is comfortable. It is also dangerous. When I think of Grandin and the resistance she must have faced, I do not only think about livestock facilities. I think about how quickly people set aside what they do not immediately understand.
My parents gave me unusual freedom as a child. One form of that freedom was the ability to ask strangers honest questions. I still remember stopping at a gas station on the way to our cabin near Turtle Lake and seeing several bucks in the back of a pickup truck. I was seven or eight years old. I wandered over and asked the hunters why they had shot those deer. I cringe a little now thinking about it, but I am grateful for it. They did not dismiss me. They answered. That moment never brought me toward hunting, but it did teach me something valuable. Other people can hold values, beliefs, practices, and interests very different from mine, and real understanding usually begins with an honest question.
I have only been on one hunting outing in my life, with my former neighbor, Brian. We were looking for grouse. I scared away every one of them well before there was any chance of a clean shot because my quiet hope was not to kill anything. I wanted to spend time with someone I admired and maybe find a bull snake along the way. I did find one that day, though I was not able to catch it. That whole memory still makes me smile because it reminds me how differently two people can enter the exact same landscape and be looking for entirely different things.
That has carried into my work. When someone says, we do it this way because we have always done it this way, the hair on the back of my neck tends to rise. Not because tradition has no value. It certainly does. What I do not want changed is healthy, constructive culture. What I do want questioned are stale processes that may once have served innovation but now slow it down, confuse people, or quietly train everyone toward mediocrity.
Much of my current role centers on redesign. Bringing people into a conversation. Listening carefully. Launching something new. Then being willing to adjust once reality begins exposing what we missed. I am not a death by consensus person. Sometimes the quietest insight in the room is the best one. But I do believe in doing the work, launching with care, then staying humble enough to keep a punch list. It is like renovating a home. The hard part is not always the main construction. Sometimes the harder part is what comes next, the hinges that need adjusting, the door that still catches, the trim that needs finishing before the room truly works.
I enjoy that kind of work. I also know that change creates uncertainty and anxiety for some people. I am comfortable with risk, but I understand others might not be. I love change when it is moving in the right direction, and I value the responsibility that comes with trying something new, preparing well, measuring carefully, and then owning the result. Still, not everyone experiences change as possibility. Some experience it first as loss. I have to remember that when I am moving faster than others are ready to move.
I also see this in myself more than I would like. There are moments, especially when things feel off track or more chaotic than they should, where my response sharpens too quickly. A raised voice. A short answer. A reaction that arrives before I have taken the time to understand what actually produced the moment. When I was younger, we would laugh that off and call it an Irish temper, as if naming it made it harmless. It does not. What I am more aware of now is that behavior does not stop with me. It carries. My daughters see it. And over time, they will learn from it, not from what I say, but from how I respond when things are not going well. That realization has changed the question for me. Not just what needs to be corrected, but what in the environment, including the one I help create, is contributing to the reaction in the first place.
One of the most important things my mentor, Warren, ever said to me was to invite dissent. I have never been willing to abandon that principle. It creates friction, yes. It can also create avoidance. Some people avoid disagreement. Others avoid the people who ask hard questions. That happens. What matters is continuing to ask, continuing to learn, and continuing to build connections even where disagreement remains. Curiosity is usually more productive than irritation, and when it is not, it is still a better place to begin.
I believe there is a higher form of courage than simply winning an argument. It is the courage to have a conversation when something feels off, when something does not align, when you hear a view you do not understand, or perhaps do not agree with, and instead of shutting down the exchange you lean in carefully enough to understand what is underneath it. Sometimes nothing changes. Sometimes no one moves. Sometimes, though, a flaw appears in one of us. And if we are honest and courageous enough, that can still be useful.
That is one reason I keep returning to a simple line that came to me while writing these notes: replace irritation with investigation. Softened questions can create space where accusation immediately closes the door. I am genuinely trying to understand your perspective, so please bear with me because I have several questions. That kind of opening does not guarantee wisdom, but it gives it a better chance than a sharpened finger ever will.
What I Want My Daughters to Carry
With my girls, I am trying to teach both structure and freedom. Some things require clear instruction. Safety. Respect. Certain household tasks. Other things need room to breathe. If I prescribe every step too tightly, I may get compliance, but I can also limit creativity before it has a chance to appear.
That tension came alive recently when a new friend encouraged me to try the marshmallow challenge with my daughters. Each child received a large marshmallow, twenty sticks of spaghetti, three feet of string, and three feet of masking tape. Each then had eighteen minutes to build the tallest structure possible. My three-year-old solved the challenge by eating the marshmallow, which was a bold move, though not especially helpful to the engineering outcome. My twin five-year-olds each built structures about one foot high, different in appearance yet similar in logic, with spaghetti clustered beneath the marshmallow for support. I joined in as well and built one that reached just under thirty-one inches.
What interested me was not my height. It was the process. The wheels turning. The designs emerging. The immediate question from one of the twins when the time ended: Can we do it again? We did not that day, but we will. I already know the second round will look different from the first, and that is the point.
When I give my daughters a task for the first time, I sometimes walk them through it step by step, picking up sticks in the yard before mowing, where the sticks go, and why we are doing it. Other times, I focus more on the desired end result and leave room for them to discover their own path toward it. When I remember to do that well, the results can feel surprising. Not because they are perfect, but because something emerges that I would not have thought of myself.
I am not threatened when my daughters do something differently than I would have done it. I am energized by it. The more I leave room for their own thinking, the more they come back later with thoughtful questions for very young minds. How would you have done it? What would you do differently? How would you make this better? That is the kind of environment I want to build. Not one where my way has to win, but one where different ways can be explored safely, strengthened honestly, and respected fully.
The belief I most want my daughters to hold is simple. Different does not mean less. In fact, difference is often where something new begins. The world is beautiful because there are many cultures, foods, traditions, appearances, and points of view. My mom used to say that life would be very boring if everyone looked like us or thought like us. She was right.
Leadership Under Constraint
Leadership reveals itself quickly in how mistakes are interpreted.
A weak leader reaches first for blame. A stronger leader asks what happened. A wiser leader asks what in the design helped produce the outcome. That last question is harder because it may expose flaws in the very system the leader built, defended, or inherited without questioning.
Grandin reminds me that redesign is respect. If confusion can be removed, remove it. If an instruction is too vague, clarify it. If the environment is set up in a way that multiplies fear, friction, or misunderstanding, stop blaming the people moving through it and start adjusting the pathway.
This applies directly to work. I can tell someone exactly how to complete a task, or I can define the result clearly enough that they still have room to produce something better than I had in mind. The second route requires trust. Without trust, I end up acting as if I personally need to do everything, and that is not leadership. That is control dressed up as diligence.
It applies at home as well. I do not need credit for every outcome. I need a job well done. I need an environment where people feel safe enough to think, ask, try, fail, learn, and ask again. When that exists, clarity increases, resentment declines, and people begin bringing more of themselves to the work.
I am still learning what that looks like when the room gets crowded, the timing feels tight, and I am tempted to shortcut the process by giving the answer instead of making room for discovery.
Reflection Point
Clarity often fixes what criticism cannot.
The Lesson: Designed Empathy
- Behavior often reveals the design of the system around it.
- Clarity reduces fear and confusion.
- Difference can uncover what the majority overlooks.
- Redesign is one of the most practical forms of respect.
Practical Takeaways
- Identify one recurring frustration and ask what in the system keeps producing it.
- Replace irritation with investigation before assigning blame.
- Clarify expectations before demanding better performance.
- At home, leave room for your children to solve something differently than you would.
Two Questions to Explore
- Where in your life are you blaming people for outcomes produced by design?
- What difference in perspective might help you see what others miss?
Further Resources
Links are not included here, as they often expire or change over time. The titles above are provided so you can easily search and access each resource at your convenience.
- Temple Grandin, Thinking in Pictures. A personal account of visual thinking, autism, and the unusual path that led her toward design and public contribution.
- Temple Grandin and Catherine Johnson, Animals in Translation. A thoughtful exploration of how animals perceive the world and why sensory detail matters.
- Temple Grandin, Humane Livestock Handling. A practical explanation of the designs and principles that reshaped livestock treatment.
Thank you for continuing this journey with me. Each thinker in this series adds another line to the frame I hope to pass forward to my daughters. Temple Grandin reminds me that some of the most important improvements begin when one person notices what everyone else has accepted. Better systems do not solve everything. Still, they can reduce fear, create fairness, and make room for more people, and more creatures, to move through the world with less distress than before.
We choose who we become.
Live. Lead. Love.
Billy
Please Subscribe Here to Receive My Weekly Blog
Explore the Foundation Series Introduction · Explore the Load-Bearing Series Introduction · Explore the Framing Series Introduction · Explore the Framing Series, Set 1 (Parables) Introduction · Explore the Framing Series, Set 2 (Thinkers) Introduction


Thank you, Billy—this is very inspiring. As you mentioned, we should be willing to embrace different opinions.
We should truly value those who offer us feedback and suggestions, whether intentional or not. No one is perfect, but by reflecting on ourselves through the perspectives of others, we can gradually identify and improve our shortcomings.
It reminds me of a story about Zeng Guofan, a statesman in modern Chinese history, who practiced daily self-reflection. He would review his actions each day—what he did right, what he did wrong—and constantly work on improving himself. Over time, this habit helped him grow into a highly disciplined and respected leader.
Jeffrey, I am grateful for your thoughtful note and the way you engaged with the essay. I appreciate the perspective you shared.
I will look up Zeng Guofan later tonight. Thank you for pointing me in that direction.
I also really enjoyed catching up today, and I look forward to continuing our conversation tomorrow.
My reflections are largely shaped by those sentences about how we reflect when we hear different ideas. What resonates with me most is how difficult it actually is to stay calm and listen carefully when we encounter different opinions.
Yet this is exactly the mindset we need to practice. Approaching disagreement with a positive and open attitude—rather than allowing ourselves to be driven by emotion—creates space for understanding. When we resist being emotionally hijacked, we give ourselves a better chance to build healthier, more constructive communication relationships.
That is a strong takeaway, Joe!
What I keep noticing is how quickly the body reacts before the mind has a chance to engage. Staying calm and actually listening is not natural in those moments. It takes discipline.
I also think it shows up in small, everyday conversations, not just in big disagreements. The ability to pause, stay present, and let the other person finish without preparing a response is harder than it sounds.
That is where better conversations begin. Thank you.